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Hourly Care

Our ‘Hourly’ Service involves an Independent Living Assistant (ILA) visiting the client in their own home, throughout the day on separate occasions when support is required. We provide assistance to a diverse range of people and cater for couples as well as those living alone.

Hourly care services are provided for those that are seeking companionship and assistance with housekeeping; to those that are physically/mentally disabled, the frail elderly, or terminally ill; and those that suffer from all manner of challenges such as:

  • Alzheimer’s
  • Cancer
  • Cerebral Palsy
  • Dementia
  • ME
  • MS
  • Parkinson’s
  • Stroke

We will be more than happy to discuss any support package you have in mind. As some examples, here are certain activities that we regularly provide assistance with:

  • Companionship, social activities and outings
  • General housework, shopping, cooking, laundry and cleaning
  • Help with the care of family pets
  • Personal care - dressing/undressing, washing, showering, bathing, oral care, hair care, shaving, continence care and toileting
  • Round-the-clock reassurance - the peace of mind of knowing that someone is on-hand should they be needed
  • Total freedom of choice - such as choosing when to get up or go to bed

However, our hourly care services are totally tailored to the requirements of those we are looking after and so there are many more activities that can be undertaken for our clients.

What people say about our hourly care services

We’re extremely proud that our clients and families regularly send us positive feedback about the care services that we have provided. Here you can see just a few recent positive comments related to our hourly services provided. There are many more testimonials that you can see on our testimonials page.

“Very reliable, very fair services and one of the best care companies going.”

James Pratt, June 2015

“Very happy with care and support. Carers always stay the full time and help with things and tasks that I find difficult.”

Davina Highstead, June 2015

“Over all the care and attention I have received has been exceptional it isn’t easy to except personal care and help when getting older.”

Jemma Wood, June 2015

“I am happy with the reliable service from accessible care. Accessible care always delivers with high standard and they always inform me should my preferred call times unexpectedly change.”

Maria Maskell, June 2015

“Davina said that Nikki always goes the extra mile when helping her. She says she is very impressed with her.”

Nicola May, June 2015

“I've got a few moments and I don't have many these days but to say how wonderful your carers are. They work so well together and Rob loves them. They have made our lives worth living. They make him laugh and he hasn't been well at the moment but they keep me in check with his medicines and all the other bits. All the carers are wonderful and I can't thank you enough for all your help and Kindness.”

P Moseley, June 2015

“I am very happy with the care that is being provided for my Dad James, I know that he is in safe hands and I know that I will be contacted if there are any concerns, which is a huge relief. Thank you.”

Claire - Maidstone, May 2015

“I'd like to thank my carer as she is the most trustworthy, loyal, funny, friendly and loving carer I have ever met. She goes above and beyond. She has built a great relationship with not only myself but also my partner and my children which makes such a huge difference to my life. Accessible Care and my carer are amazing; you all treat me as a human being. I know I can always phone for advice or even just a chat, thank you.”

Chris - Maidstone, May 2015

“Just a few lines to say thank you for your girls help over the past few weeks. I would like to say how polite, kind and understanding they were regarding my situation. They were never grumpy, they were always cheerful and nothing was too much for them. They are a credit to your company and I would recommend anybody to go with accessible care. I say once again thank you for looking after me.”

Elaine Mason, May 2015

“My carer really is fantastic; she has given me back so much confidence that I haven’t had for a long time.”

Mrs Gray, May 2015

“I am very happy with the care and support I receive, cares always stay the full allocated time and help me with tasks that I find difficult.”

D Highstead - Maidstone, February 2015

“The carers really do look after you. If they are late for any reason they always apologise. Carers always smile and are friendly. They always go the extra mile, never take over and help promote my independence.”

P Ward - Vinters Park, January 2015

“Very happy with the service from Accessible Care, all the carers are very pleasant and cheerful, and the carers cheer me up and make me smile each morning.”

S Wood - Maidstone, December 2014

“My brother lives alone, and his two daily visits brighten his day. As my brother lives alone I can rely on Accessible Care to be professional and caring with him. You have been very co-operative with changes in schedules and have always put his welfare first. You keep me informed at all times if there is any concerns with his welfare. Thank you.”

P Simms - Maidstone, November 2014

“Overall very pleased with the service from Accessible Care, the carers encourage me to move forward and do things myself. With their support I feel I am able to do this. Very happy with the pleasant girls that I see.”

G Baker - Maidstone, November 2014

“Very satisfied with the service and the girls are always happy and pleasant. They always come at the same regular time which is very helpful. Thank you.”

D Sinclair - Maidstone, October 2014

“I would like to thank everyone at Accessible Care for all the help and support that Derek and myself received during his illness. It would not be fair to name individual carers but we did get to know some of the carers more than others and to these a special thank you for their good levels of compassion and the support they gave me.”

Anonymous - Senacre, August 2014

“I am happy with the reliable service from Accessible Care. Accessible Care always deliver with high standards and always inform me should my preferred calls times change unexpectedly.”

M Maskell- Maidstone, July 2014

“I always see such lovely carers; they are very caring and always helpful. They always tidy up after making my breakfast and they never rush me.”

F Brown - Madginford, July 2014

“Thank you for the wonderful service that you continue to provide for my wife. We are delighted with the carers that visit us each day, they have become like family to us. Everyone is always so cheerful and helpful.”

Mr and Mrs Brook - Maidstone, June 2014

“I would just like to say that my Mother received the most tremendous care form your carers. The ladies that visited mum every day were always so caring and jolly. They became part of our family and will be greatly missed.”

Mr Davis - Kingswood, June 2014

“Fantastic group of care staff; that are honest, reliable and trustworthy.”

Mr and Mrs Carter - Maidstone, June 2014

“Nothing but praise to the care and office staff of Accessible Care, providing outstanding care standards and overall all service.”

Mr Kempton - Maidstone, June 2014

“We are so pleased with the service that we have received so far. We cannot how friendly and approachable all of the office staff are. Nothing is ever too much trouble.”

Mr and Mrs Summerville - Maidstone, May 2014

“We would like to send a special thanks to all of the girls that were involved in the care for my father. They all truly made a difference to his last few weeks. We were nervous to leave him in the care of others, but seeing regular faces helped us put our mind at rest.”

Miss Spice - Maidstone, May 2014

“An established company, willing to exceed expectation and fully deliver with service user satisfaction.”

Mr and Mrs Friend - Maidstone, May 2014

“A reliable team of friendly carers, who always manage to put a smile on my face.”

Mrs Makel - Maidstone, May 2014

“With my husband’s needs changing so quickly, regular contact with your office staff has been key for us. Keeping his care plan up to date has really helped ensure he receives the care he requires. Thanks for all your hard work.”

Mrs Vincent - Maidstone, April 2014
“Thanks to all my wonderful girls, each of you brightens up my day.”
Mr Hammond - Maidstone, April 2014
“Thanks to all the staff at Accessible Care involved in the care for my father in his final days. Accepting his care late on a Friday allowed him to come home for his final days where he wished to be. Thank you all so much.”
Miss Newick - Maidstone, April 2014
"I appreciate the time that each carer takes to chat with my mother. They will be her main contacts (when I return to Canada) and I feel very comfortable leaving my mother in their capable hands. The carers are kind and patient with mum when she is confused. I am also very pleased with the fact that my mother doesn’t have an array of cares, but rather a few who she gets to know.”
Barbara Feltham - Maidstone, March 2014
"Tammy thank you so much, your agency is doing a great job and I really appreciate all the hard work and caring the carers involved in Win's care have shown. I am returning to Spain with a good feeling about the care my mother is being given. Please pass on my thanks to your staff."
Mr Cook - Maidstone, March 2014
"We would like to thank Accessible Care for the services provided by the carers we cannot speak highly enough of them. We are very pleased with the service and in particular our main carer Sharon. We feel that having help has benefited us and would recommend to anyone needing assistance."
Mr and Mrs King - Maidstone, March 2014
“Dear Accessible Care, thank you for your wonderful and kind help towards me and my mum. Your helpfulness has made my life more bearable at this difficult time. When you read in the press terrible things about carers, you are initially frightened but I have been amazed at the quality of care given by you”
Linda - Lenham February 2014
"First class company, and attend all my needs.”
Mr Newick - Ditton, February 2014
The care and assistance my husband has received from all carers is excellent. We cannot fault their hard work.
Mrs Bailey - Maidstone, January 2014
“I would just like to say how pleased I am with the service we have received from Accessible Care. I have found the manager and all of the office staff at that to be very helpful and informative, especially when I am at such a distance from my Dad.”
Mrs Button- Maidstone, January 2014
“I have had very positive feedback from the carers expressing how well mum is standing and walking. I would like to thank the carers from Accessible Care for encouraging mum with her mobility they are very helpful and the service that my mum is receiving is excellent. Please can you pass on my thanks to all your team for all their efforts with Mum. It is very much appreciated.”
Sue Murray - Maidstone, December 2013
“I am just writing to wish all of the Accessible Care team a very happy Christmas. I and mum just wanted to thank you for the care provided throughout 2013. Continuity of carers is key for me and mum and this has been excellent throughout the year. Many thanks.”
Mr and Mrs Symons - Maidstone, December 2013
“Dear Nathan, thank you very much for your kind and considerate team of professional carer’s, I can’t speak too highly in the service they have given to Shirley”
Malcom - Maidstone, December 2013

“Many thanks for all your help from a cheerful, helpful team where nothing was too much trouble, it meant a lot to be able to keep dad at home where he wanted to be for his final days.”

Mr Davies - Maidstone, November 2013

“After only two weeks of care, we would just like to thank for the care package that you have set up so effectively with such short notice. All of the carers have been very smart and punctual.”

Mrs Smith - Maidstone, November 2013

Thank you for all the help and the confidence you gave me when I came out of hospital, you made me feel human, with feelings. All the girls who came to see me were so helpful; I will always remember what you did for me.

Mrs Watson - Maidstone, November 2013

“Dear Nathan, we would like to send a thanks to you are your wonderful staff, who have always immediately addressed any concerns or requests for extra care, sometimes at short notice. It has made it possible to keep dad at home as he wished.”

Mrs Simmons - Maidstone, October 2013

“The quality of care that my wife receives from the carers is excellent. We would like to thank them all for their hard work and support that they continue to provide. Kind regards.”

Mr Edwards - Maidstone, October 2013
“To all the staff, we would like to say a big thank you for the care and compassion you gave Jean. Having the dedicated carers gave Jean her last wish to spend her final days in the comfort of her own home, many thanks.”Gravenell family - Bearsted, September 2013

“Dear Accessible Care, I would like to express our thanks to you for all our efforts arranging the care for our father. We were more than happy with you and your staff, perhaps you could pass on our thanks to all the girls who helped care for Peter. It did mean that he was able to stay at home where he wanted to be.”

Mike and Roland Robson - Maidstone, September 2013

“Dear Accessible Care, I want to thank your ladies for the great comfort and care they gave to my husband in his last days. They were very efficient and caring and a credit to your company, thanks again.”

Jan Mclachlan - Maidstone, August 2013
“Dear Accessible Care, Just wanted to say a very big thank you, on behalf of my brothers and me, for the care and attention you gave to our mother. You carried out your duties in a kind and sympathetic manner, true carer’s”
Di - Maidstone, August 2013
“Dear Accessible Care, I would like to thank your agency, all the ladies and girls who came to look after Revis when he was so ill. They were all so kind and also very efficient and we were grateful to them. Would you please convey my thanks to all of them”
Janice Spillane - Maidstone, August 2013
“Dear Nathan and all you lovely girls at Accessible Care, We can’t thank you enough for all your help and support caring for mum at home with us. Without you all we just could not have coped. Every one of you will always be special to us, mum relaxed with you and the outstanding care you gave her. There really are no words to thank you enough. Mum wanted to come home and with you all we managed to fulfil her wish. Thank you again from the bottom of our hearts”
Tony and Jane - Maidstone, July 2013

“Dear Accessible Care, I just wanted to say a huge thank you to all the carers who looked after my wife, Melanie in the last few months of Mel’s life. Accepting carers coming into our home daily was not easy for Mel and I, having managed on our own for such a long time. The girls who came to look after Mel in the mornings put us both at ease and were so kind and gentle in the way they cared for Mel. Myself and the whole family would like to thank you for the wonderful service you provided, which we truly appreciate.”

Peter and family - Maidstone, July 2013

“We would like to thank all at Accessible care for the support provided to us as a family during this difficult time. We continue to find your service efficient, your carers are always professional, they show great Kindness, patients and empathy towards Mother and are always happy to listen to our problems, an asset to your company, Many thanks to you all, you have made everything so much more bearable.”

T Harrison - Langley, May 2013

“I felt worried when I came to terms with the fact that dad needed help at home. We required help to take the strain from the family, Dad was instantly put at ease and always said good things about the care he received. We were so pleased with the support, care and understanding provided by Accessible Care. Sadly Dad has now passed away but we are confident to say that the care provided bought such joy to dad and made such a difference to us all as a family, thank you to all at Accessible Care.”

S Hall - Bearsted, May 2013

“Dear Accessible Care, just a short note to say thank you to yourself and your carers who looked after mum, Eileen in her final days. The practical and emotional support we received was immeasurable. Please pass on our thanks to the whole team, Kind regards.”

Jane, Terry (& Jake the dog) - Maidstone, May 2013

“Thank you to all the girls who supported me in attending to Ian’s care these last few months. It was much appreciated.”

Sue Smith - Maidstone, April 2013

“Dear Accessible Care, Just a few words to say thank you to you and all of the girls for the wonderful care that you gave to Yvonne while she was at home. It’s never very easy at times like this, but I know that she really did appreciate all that you did for her, and the support that you also gave to me.”

Brian - Aylesford, April 2013
“Thank you to all the girls who supported me in attending to Ian’s care these last few months. It was much appreciated.”

Sue Smith - Maidstone, April 2013

“The service I received when I needed advise about care for my parents was absolutely excellent. Everyone that I spoke to was very helpful and knowledgeable and I knew that Accessible Care was the best company. My Parents and myself are extremely impressed with the service and wanted to thank all the carers for their hard work.”

Mary Stanford - Maidstone, March 2013

“I was faced with a difficult situation and without the help of Accessible Care I do not know what could have happened. My mother needed assistance with personal care and food preparations and with me living hundreds of miles away I could not help. I made a telephone call to Accessible Care and a swift assessment was carried out and my mother received care immediately which is proving to be incredible. I would like the thank everyone involved with looking after mum as I am unable to, but with the constant contact via email and telephone calls I am fully aware of everything which has given me peace of mind knowing mum is safe at home.”

Miss Bartholomew - Maidstone, March 2013

“When I spoke to anyone in the office or on-call emergency or not, I found them to be most helpful and the carers that looked after my mum were fantastic. I found them to be kind, reliable and friendly. Without them mum would not have been able to have her wish to remain at home as long as possible. Without Accessible Care my mums last few months would not have been as comfortable so for that I am forever grateful.”

Cindy Taylor - Maidstone, February 2013

See plenty more testimonials on our testimonials page

Address Accessible Care
Granville House
Granville Road
Maidstone, Kent
ME14 2BJ

Telephone Number 01622 757 155 NA

Email Address