Qualifications & Regulation
Although our testimonials make it clear that our clients are very happy with our carers, there is more to a carer than purely having the ability to look after other people.
Every one of our staff, regardless of their previous experience, receives intensive care training prior to working with our clients. This ensures that everyone delivers the professional and outstanding level of care that you expect as standard.
The care training programme takes the following format:
Week 1 (Click to expand)
- Introduction to Accessible Care
- Introduction to Accessible Care Policies and Procedures
Week 2-6 (Click to expand)
- Basic First Aid
- Communication Skills
- Continence Care/Catheter Care/Convene/Stoma
- Dementia Care
- Epilepsy Buccal Midazolam
- Equality and Diversity
- Food Safety
- Health and Safety/Fire
- Infection Control
- Mental Capacity Act
- Moving and Handling
- Palliative Care
- PEG Feeding
- Pressure Area Care
- Principles of Care
- Safeguarding Adults
- Types of Learning Disability
Shadowing with an experienced carer from Accessible Care. Decision made on suitability and whether further training and/or shadowing would be beneficial. Staff Folders, Handbooks and Common Induction Standard Books provided and worked through.
Week 7-16 (Click to expand)
- Common Induction Standards Completed.
Week 17-68 (Click to expand)
- Complete QCF Level 2 - Carers
- Complete QCF Level 3 - Coordinators/Assessors
- Complete QCF Level 5 - Management
All training from week 1 to be repeated and updated.
In addition to our in-house training, all staff achieve a QCF Level 2 in Health and Social Care, and our supervisors and management achieve QCF Levels 3 and 5. Connect2Care award the QCF qualifications and you can see details of what’s involved in these qualifications on the website here: http://www.connect2care.org/courses/
Every single member of our staff undergo a full enhanced Disclosure and Barring Service (DBS) check (formerly known as a Criminal Records Bureau – CRB – check).
Accessible Care are registered with the CQC who are the regulatory body for care at home. You can look up our registration, along with inspection reports on their website.
The Kent Community Care Association (KCCA) was founded in 1998 by a group of like-minded independent domiciliary providers from across the county, who saw the advantages of working together to improve standards for both Service Users and Care Workers. It also aims to improve the discussion of common issues and to share advice, experience and expertise.
We are also accredited with ISO 9001:2008 which is the internationally recognised standard for quality management systems in the UK.
We also have regular internal audits and encourage feedback from our clients to ensure that the best possible levels of service are being provided. After initial assessment, all clients are then reviewed within the first four weeks of the service commencement and care plans adapted if necessary. The next stage is to review at regular intervals, as agreed with the customer and their families. Finally, we issue customer satisfaction surveys twice a year which we encourage to be completed and returned anonymously to give us a true representation of how our service is performing.