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Qualifications & Regulation

Although our testimonials make it clear that our clients are very happy with our carers, there is more to a carer than purely having the ability to look after other people.

Every one of our staff, regardless of their previous experience, receives intensive care training prior to working with our clients. This ensures that everyone delivers the professional and outstanding level of care that you expect as standard.

The care training programme takes the following format:

Week 1 (Click to expand)

Week 2-6 (Click to expand)

Week 7-16 (Click to expand)

Week 17-68 (Click to expand)

Annually

All training from week 1 to be repeated and updated.

In addition to our in-house training, all staff achieve a QCF Level 2 in Health and Social Care, and our supervisors and management achieve QCF Levels 3 and 5. Connect2Care award the QCF qualifications and you can see details of what’s involved in these qualifications on the website here: http://www.connect2care.org/courses/

Every single member of our staff undergo a full enhanced Disclosure and Barring Service (DBS) check (formerly known as a Criminal Records Bureau – CRB – check).

As a professional business, we are members of the following organisations:
Care Quality Commission (CQC)

Accessible Care are registered with the CQC who are the regulatory body for care at home. You can look up our registration, along with inspection reports on their website.

Kent Community Care Association (KCCA)

The Kent Community Care Association (KCCA) was founded in 1998 by a group of like-minded independent domiciliary providers from across the county, who saw the advantages of working together to improve standards for both Service Users and Care Workers. It also aims to improve the discussion of common issues and to share advice, experience and expertise.

And .......

We are also accredited with ISO 9001:2008 which is the internationally recognised standard for quality management systems in the UK.

We also have regular internal audits and encourage feedback from our clients to ensure that the best possible levels of service are being provided. After initial assessment, all clients are then reviewed within the first four weeks of the service commencement and care plans adapted if necessary. The next stage is to review at regular intervals, as agreed with the customer and their families. Finally, we issue customer satisfaction surveys twice a year which we encourage to be completed and returned anonymously to give us a true representation of how our service is performing.

Address Accessible Care
Granville House
Granville Road
Maidstone, Kent
ME14 2BJ

Telephone Number 01622 757 155

Email Address info@accessiblecare.co.uk

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