We are truly local
Many home care providers appear to be local but are purely divisions within a large national organisation. We are a privately owned independent company. We provide hourly home care services solely within Medway and Maidstone but can place a live in carer anywhere in the South East.
We have a 100% attendance record
We have never let a client down. We have never and will never miss a scheduled care call, whatever the weather or circumstances. No other care provider can make this claim.
Our staff are all fully trained employees
All of our carers are employed staff, who have all been through our detailed training programme, even when they had previous experience. At no point do we ever consider using contract staff.
Our services are popular
In 2013 we undertook 60,000 hours of home care for our clients. Some other agencies (particularly national agencies with franchises) figures relate to their overall hours worked, not the hours within each geographical area. Our high levels of hours worked for clients within Kent demonstrate that our services are popular.
People say great things about us
We are only as good as the testimonials we regularly receive. Those prove how much our staff genuinely care about our clients.
The Aims & Objectives of Accessible Care
Accessible Care aims to provide bespoke care packages developed to enhance independence, whilst providing support for people who cannot wholly look after themselves. The Agency aims to ensure that its Clients are the people who lead their care packages by promoting their active involvement both at initial assessment and at regular review. Our working methods have been developed to enable people to get involved in the planning and delivery of their own care, treatment and support.
We are able to provide our service in the homes of our Clients, at times convenient to them, and in ways they find most agreeable having given their express consent. Each care plan may be adapted at any time and we are willing to consider all wishes and preferences of our Clients, safe in the knowledge that often it is the minor details that help provide the best personalised care.
Our care plans are outcome driven, that is to say they are developed with an aim to achieve their desired outcome and may therefore be created so that they allow degrees or flexibility to suit individual need.
Accessible Care policies and procedures are written in compliance with the Health and Social Care Act 2008 and the Care Quality Commission’s Essential standards of quality and safety.
We have sound principles for the way in which we run our service; central to which is our belief that the rights of the Client are paramount.
The Nature of Services Provided
Accessible Care provides:
- Hourly care services to people living in the Maidstone area and the surrounding towns and villages in Kent between the hours of 06:00 and 22:30hrs
- A sleeping/waking night service
- Live In Care
Accessible Care provides 'Personal Care'
Our Care Workers typically support with any combination of the tasks listed in the box below. The support given may be in the form of actual physical assistance or may be in the form of the prompting and supervision in cases where our clients are unable to make a decision for themselves in relation to performing any of the tasks without such prompting and supervision.
- Eating/drinking & nutrition monitoring
- Oral, skin, hair & nail care (filing only)
- Continence management & tolieting
Our Care Workers also provide the following additional services enabling us to offer a full and complete service to our clients.
Social & Emotional Support
- Supporting independent living
- Respite for carer (family members etc)
- Palliative care
- Meal preparation/menu planning
- Basic housework
- Laundry (either In House or to and from Dry Cleaners)
- Shopping (either for or with our clients)
- Pension collection
- Hospital/Doctor/Hairdresser Escorts
- Escorted day trips/days out (Eg. Weddings/Funerals/Christenings/Family gatherings)
- Escorted attendance to college/futher learning
- Supports recreational living (Eg. sport/gym/swimming)
- Pet walking and assistance with care
*Lists are not extensive